Shipping Policy
- The cut-off time for next-day delivery is 12 Noon (time in usa) for all flower bouquets and floral arrangements, Tuesday through Saturday.
- We use Fedex to deliver the flowers
- If we receive the order after that, we will deliver it the next business day and inform you about it.
- For Alaska and Hawaii we are unable to guarantee next day delivery due to the additional time needed by our shipping company to get flowers to these locations.
- If the recipient cannot be reached, we will deliver the flowers to a neighbour.
- Your order would be processed based on the success of charging your credit card.
- 6. Please also note that any changes and cancellations will not be accepted if your order has been shipped with Fedex for delivery.
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Returns Policy
At TheFlowerExpert, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will
replace it for no extra charge or
refund you the entire order value.
Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
The flowers were simply garden fresh!
by System from United States
What do you think we can do on mother's day? Before the floral industry grew in a big way, we would probably have gone out, plucked the right flowers, arranged them in a nice way, and given it to our mothers. This time, I thought of the good old days and then decided to buy flowers from the site shop.theflowerexpert.com. I got the best set. It was as if someone went out into the garden, got the right kind of flowers, put them together, and delivered it to my mother at exactly 7:30 am, when she'd be ready for her coffee. Terrific job, indeed.
Thanks for the prompt delivery of flowers
by System from United States
I wanted to give flowers to my friend Chantal, my classmate at Oxford and now living in Paris. Using shop.theflowerexpert.com, I sent her a bouquet of flowers, which was delivered promptly at Paris. It had a nice set of flowers of various kinds, all fresh and arranged beautifully. The gift made her very happy. Great job, TheFlowerExpert.
Thanks a lot for delivering the freshest flowers
by System from United States
For someone working with the London police, my wife is a pretty tough lady. Actually, pretty and tough. So I need to give her gifts to make her remain happy. I decided to give her flowers bought from some website or the other, thinking that it was going to be just a common experience. But what turned out was a really good experience, because of shop.theflowerexpert.com. The freshest flowers from the garden exuding their natural fragrance were delivered at our place, which could bring a smile on even a policeperson's face. Thank you, TheFlowerExpert.